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Tuesday, March 8, 2011

What if your Catalina Doesn’t Print?

Thanks to Stockpiling Moms for sharing this valuable information!

Follow these steps:              

1. Before checking out be sure the Catalina machine has the green light “lit”. If it is not on then it may not be working correctly. It could be out of paper or out of order. If there is red light do not use that lane. Occasionally the system could be down store wide but typically it is machine by machine. I always check for the green light before I check out if I expect a Catalina.

2. Did you purchase the qualifying items/minimum necessary to earn the Catalina? If the answer is yes, check your receipt to be sure they rang correctly.

3. If you expect a Catalina and you do not earn it, go to the store customer service desk immediately before leaving the store and explain what happened. Your store may issue you a replacement.

4. If the store will not issue you a replacement contact Catalina. You will need to provide your store name, address and phone number, date and time of purchase and reference number from your store receipt. You may contact Catalina via email or via phone by calling (877) 210-1917, option 1.

I hope that answers your questions and if you want to learn more about Catalina’s then read their post, What is a Catalina?

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